Top 10 banking KPIs you should track with a Balanced Scorecard
February 28, 2025
Are you managing a bank under the current conditions where the financial markets fluctuate, customer demands are changing, and competition intensifies more rapidly than ever? The banking environment is vibrant and challenging and the only way to sustain an edge requires more than just instinct —which is quantifiable analysis. The sole of achieving success through quantifiable analysis is measuring your relevant banking Key Performance Indicators (KPIs). In this blog, we will discuss the ten important banking KPI examples for improved banking performance.
But where do KPIs come into play? Using the right approach to metrics, you can filter through all the noise, minimise risks and keep your bank on the path to success. That’s where the Data Point Balanced Scorecard makes all the difference for the financial sector.
Data point Balanced Scorecard for financial services aimed at tracking and evaluating banking KPIs accurately and offering a complete performance analysis solution in real-time.
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Here are the top 10 banking KPIs every bank needs to monitor to thrive in today’s ever-changing financial world.
Net Interest Margin measures the sustainability of a bank’s profit received from lending and investment operations against interest cost on deposits and borrowings. It is defined as an important yardstick of how a bank prudently handles its earning assets and interest liabilities.
Key points
Net deposits as KPI track the growth in a bank’s deposit base over a specific period. It measures the extent to which customers believe in the bank and its capacity to attract incremental funds.
Key points
This KPI evaluates the liquidity of a bank through the ratio of total loans to total deposits. This means it is able to lend enough to drive income while at the same time having enough to cater for withdrawals.
Key points
The ROE shows the amount of profits generated from shareholders’ funds and provides information on how profitably a bank is deploying its capital.
Key points
NPS is a customer satisfaction metric that gauges how likely customers are to recommend the bank to others. It’s a direct indicator of customer loyalty and overall service quality.
Key points
As a measure of overall operating efficiency, CIR calculates the ratio of operating cost to total income. It demonstrates the effectiveness with which a bank handles its expenses in relation to its Income.
Key points
This KPI measures how much the revenue from the banking products and services has increased over a given period. It reflects the possibilities of enhancing the market share of this bank besides promoting business expansion.
Key points
ROA helps to understand the general condition of functioning and use of assets. It measures the efficiency with which a bank deploys total assets to generate profits.
Key points
The NPL ratio measures the percentage of non-performing loans, which are defined as the sum of past-due loans and gross NKD. It is used to assess credit risk and financial health.
Key points
This KPI measures the level of the transactions, which are carried out via digital banking channels, which demonstrate customer engagement and the adoption of technology.
Key points
But where do KPIs come into play? Using the right approach to metrics, you can filter through all the noise, minimise risks and keep your bank on the path to success. That’s where the Data Point Balanced Scorecard makes all the difference for the financial sector.
Data point Balanced Scorecard for financial services aimed at tracking and evaluating banking KPIs accurately and offering a complete performance analysis solution in real-time.
Simplify Banking Performance Tracking with Data Point Balanced Scorecard Software
Here are the top 10 banking KPIs every bank needs to monitor to thrive in today’s ever-changing financial world.
1. Net Interest Margin (NIM)
Net Interest Margin measures the sustainability of a bank’s profit received from lending and investment operations against interest cost on deposits and borrowings. It is defined as an important yardstick of how a bank prudently handles its earning assets and interest liabilities.
Key points
- A higher NIM is a sign of better performance in interest-bearing operations.
- Helps to indicate problems in asset utilisation or the management of the interest rate.
- Reducing NIM suggests increased cost of funding or, lesser returns on investments.
2. Net Deposits
Net deposits as KPI track the growth in a bank’s deposit base over a specific period. It measures the extent to which customers believe in the bank and its capacity to attract incremental funds.
Key points
- Provides information about companies’ financial health and liquidity levels.
- Higher net deposits can improve the ability to provide loans and minimise the use of additional working capital resources.
- Volatility can be attributed to shifts in customer confidence or general market conditions.
3. Loan-to-Deposit Ratio (LDR)
This KPI evaluates the liquidity of a bank through the ratio of total loans to total deposits. This means it is able to lend enough to drive income while at the same time having enough to cater for withdrawals.
Key points
- Used to assess the effectiveness of managing credit risk and reserves in the banking process.
- When the LDR is high it depicts that there exist liquidity risks while when the ratio is low, it implies that there are underutilised deposits.
- Depending on the industry standards the most acceptable values may fall within a range of 80-90%.
4. Return on Equity (ROE)
The ROE shows the amount of profits generated from shareholders’ funds and provides information on how profitably a bank is deploying its capital.
Key points
- A high ROE suggests high performance and profitability of the management team.
- Fluctuations in ROE may point to alterations in either operating performance or financial risk.
- Measures the efficiency of the bank in shareholder value creation processes.
5. Net Promoter Score (NPS)
NPS is a customer satisfaction metric that gauges how likely customers are to recommend the bank to others. It’s a direct indicator of customer loyalty and overall service quality.
Key points
- A sign of customer trust and satisfaction in the organisation’s brands.
- Supports the bank to know which areas require improvement based on customer feedback.
- Closely related to customer retention and revenue growth.
6. Cost-to-Income Ratio (CIR)
As a measure of overall operating efficiency, CIR calculates the ratio of operating cost to total income. It demonstrates the effectiveness with which a bank handles its expenses in relation to its Income.
Key points
- Useful to understand the bank’s strategic position in relation to its competitors.
- A low CIR implies costs are well controlled and profitability is quite good.
- Aids in finding cost-saving opportunities across departments.
7. Sales Growth
This KPI measures how much the revenue from the banking products and services has increased over a given period. It reflects the possibilities of enhancing the market share of this bank besides promoting business expansion.
Key points
- High sales growth implies effective marketing and product strategies.
- A declining trend may indicate the need to innovate the product or improve customer outreach.
- It aids in uncovering emerging demands and new revenue opportunities.
8. Return on Assets (ROA)
ROA helps to understand the general condition of functioning and use of assets. It measures the efficiency with which a bank deploys total assets to generate profits.
Key points
- Higher ROA signifies better asset management and profitability.
- A decrease in the ROA shows the problem with either asset quality or costs.
- Useful for comparing banks of varying sizes, as it standardises performance.
9. Non-Performing Loan (NPL) Ratio
The NPL ratio measures the percentage of non-performing loans, which are defined as the sum of past-due loans and gross NKD. It is used to assess credit risk and financial health.
Key points
- High NPLs signify high credit risk and revenue losses.
- A lower NPL ratio is evidence of robust underwriting standards and borrower creditworthiness.
- Assists in the assessment of credit approval and risk management performance.
10. Digital transaction volume
This KPI measures the level of the transactions, which are carried out via digital banking channels, which demonstrate customer engagement and the adoption of technology.
Key points
- High digital transactions point to effective digital utilisation and customer trust online banking facilities.
- Decline points the problems related to platform accessibility or technology infrastructure.
- Aids recognises customer’s behaviour and preferences.
Top Banks Achieve Growth with Precise KPI Management
Unlock your potential with Data Point's powerful tracking and reporting capabilities.
Use Data Point Balanced Scorecard to see the bigger picture of your bank’s performance
Take the guesswork out of your banking performance with Data Point Balanced Scorecard. Data Point simplifies KPI management by providing a holistic approach to performance measurement incorporating key indicators from Financial, Customer, Internal processes, and Learning & Growth perspectives. Our interactive visual management board quickly conveys how you are performing in key areas.
With enhanced collaboration, real-time insights, and actionable data, Data Point Balanced Scorecard empowers your bank to seamlessly monitor, analyse, and optimise your KPIs. Start your journey with Data Point today.
With enhanced collaboration, real-time insights, and actionable data, Data Point Balanced Scorecard empowers your bank to seamlessly monitor, analyse, and optimise your KPIs. Start your journey with Data Point today.
FAQs
1. How can banks measure their overall progress effectively?
Banks can measure progress by tracking key financial, operational, and customer-centric KPIs within a Balanced Scorecard framework. This can be done effectively by using advanced tools like Balanced Scorecard software.
2. What is the difference between KRA and KPI in banking?
Key Result Areas (KRAs) in banking define broad strategic goals (For example: customer satisfaction, and risk management). At the same time, Key Performance Indicators (KPIs) are measurable metrics that track progress within each KRA (For example: Net Interest Margin, Loan-to-Deposit Ratio LDR).
3. What tools can banks use to track KPIs more efficiently?
Banks can use digital Balanced Scorecards, business intelligence (BI) tools, and financial analytics dashboards to automate tracking, generate real-time reports, and enable data-driven decision-making.
4. What are the key banking KPIs every financial institution should track?
Banks should track KPIs like Net Interest Margin (NIM), Loan-to-Deposit Ratio (LDR), Cost-to-Income Ratio, Non-Performing Loan (NPL) Ratio, and Customer Satisfaction Score to ensure financial stability and operational efficiency.
5. How does a Balanced Scorecard improve KPI tracking in banking?
A Balanced Scorecard provides a structured approach to tracking financial, customer, internal process, and risk management KPIs, ensuring a well-rounded performance evaluation and strategic alignment.
Banks can measure progress by tracking key financial, operational, and customer-centric KPIs within a Balanced Scorecard framework. This can be done effectively by using advanced tools like Balanced Scorecard software.
2. What is the difference between KRA and KPI in banking?
Key Result Areas (KRAs) in banking define broad strategic goals (For example: customer satisfaction, and risk management). At the same time, Key Performance Indicators (KPIs) are measurable metrics that track progress within each KRA (For example: Net Interest Margin, Loan-to-Deposit Ratio LDR).
3. What tools can banks use to track KPIs more efficiently?
Banks can use digital Balanced Scorecards, business intelligence (BI) tools, and financial analytics dashboards to automate tracking, generate real-time reports, and enable data-driven decision-making.
4. What are the key banking KPIs every financial institution should track?
Banks should track KPIs like Net Interest Margin (NIM), Loan-to-Deposit Ratio (LDR), Cost-to-Income Ratio, Non-Performing Loan (NPL) Ratio, and Customer Satisfaction Score to ensure financial stability and operational efficiency.
5. How does a Balanced Scorecard improve KPI tracking in banking?
A Balanced Scorecard provides a structured approach to tracking financial, customer, internal process, and risk management KPIs, ensuring a well-rounded performance evaluation and strategic alignment.
