Streamlining Continuous Improvement Efforts with Data Point:
Digital Balanced Scorecard at PCI Pharma Bridgend SitePCI Pharma Services' Bridgend site faced significant challenges in managing their daily stand-up meetings and reviewing crucial metrics impacting their production and operations plans. Relying heavily on paper-based systems and spreadsheets during Lean Daily Management Meetings, they struggled to effectively track and analyse their Safety, Quality, Delivery, Cost, and People (SQDCP) key performance indicators (KPIs). To overcome these hurdles and propel their continuous improvement journey, PCI Bridgend sought a digital solution that could drive strategic goals and streamline their stand-up meetings.
Customer Overview
PCI Pharma Services' Bridgend facility in the UK is a top-notch provider of Pharmaceutical development services. With clients in over 100 countries, Bridgend offers comprehensive support throughout the product life cycle, from early development to commercial launch and long-term supply. Their commitment to excellence is evident in their valuable expertise to their clients, ensuring successful commercialisation and the delivery of life-saving medications. Working closely with their clients, Bridgend is dedicated to positively impacting the global healthcare market.
The Solution: Data Point: Digital Balanced Scorecard
In their quest for digital transformation, PCI Bridgend discovered Lean Transition Solutions' Data Point: Digital Balanced Scorecard—an established framework for achieving organisational success. Leveraged by diverse businesses, government entities, and non-profit organisations, the balanced scorecard aligns day-to-day activities with an enterprise's vision, mission, and values. Implementing Data Point offered the following improvements:
Better Strategic Planning:
Data Point empowered PCI Bridgend to enhance their strategic planning process. By aligning activities with their organisational vision, mission, and values, they gained a clear roadmap for achieving their goals.
Improved Strategy Communication & Execution:
With Data Point, PCI Bridgend effectively communicated and executed their strategies across the organisation. The system fostered collaboration and ensured alignment throughout the site by providing a centralised platform for sharing strategic information.
KPIs Analysis:
Data Point facilitated in-depth analysis of KPIs, enabling PCI Bridgend to gain valuable insights into their performance. By leveraging the digital scorecard, they could easily track, monitor, and evaluate their SQDCP metrics.
Better Organisational Alignment:
Data Point facilitated improved organisational alignment by ensuring that day-to-day activities directly contributed to the site's vision, mission, and values. The system created transparency and consistency, enabling teams to work together towards common objectives.
Better Process Alignment:
By implementing Data Point, PCI Bridgend achieved better alignment of processes with their strategic goals. The digital scorecard provided visibility into each process, allowing the identification of areas for improvement and the implementation of necessary actions.
Tracking SQDCP Metrics with Data Point
Customising Data Point to track SQDCP metrics, PCI Bridgend witnessed transformative results in their daily stand-up meetings. Prominently displayed on a TV screen, the Data Point visual management board provided real-time insights into their performance in key areas: Safety, Quality, Cost, Delivery, and People.
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01Safety Metrics
Data Point enabled PCI Bridgend to effectively track safety metrics, such as near misses, accidents, first aid treatments, and compliance with OSHA/RIDDOR regulations. The visual management board displayed safety data in daily, monthly, and yearly formats, promoting a proactive safety culture.
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02Quality Metrics
Given the pharmaceutical industry's emphasis on quality, Data Point played a crucial role in tracking, analysing, and providing insightful information about CAPA, internal and client audit actions, non-supplier deviations, and non-conformities. The system facilitated effective tracking and evaluation of quality-related events, deviations, and customer complaints, ensuring timely resolution and continuous improvement.
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03Delivery Metrics
Data Point empowered PCI Bridgend to analyse production plans for the current and future weeks, effectively managing production work orders. They could assess On-Time-In-Full (OTIF) data through graphical reports, understanding delivery performance comprehensively. The system also facilitated tracking and displaying warehouse inventory status, ensuring optimised inventory management.
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04Cost Metrics
With Data Point, PCI Bridgend evaluated various financial data through reports, charts, and graphs, enabling a quick and comprehensive understanding of their financial status. They could analyse revenue, budget, forecast, and EBITDA, providing crucial insights into the organisation's financial health.
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05People Metrics
People performance metrics were integral to PCI Bridgend's continuous improvement efforts. Data Point allowed the evaluation of relevant people metrics, offering valuable insights for the production team's planning and development. The system ensured that people remained at the forefront of PCI Bridgend's improvement initiatives.
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06Site Action Plans
Data Point's site action feature provided PCI Bridgend with a comprehensive view of all action plans and their status. This streamlined approach enabled them to adhere to their plans, fostering continuous improvement momentum and minimising potential failures.
"By providing a central location to input, analyse and share our KPI’s , “Data Point” is enabling the Site management to more easily focus their efforts, as a team, on the whole of the business. It’s ability to allow automated data entry and analysis of trends, is giving us more time to spend on improvement, rather than just reporting the numbers. Combined with a disciplined approach to its use, within our SQDC meeting process, I believe “Data Point” will enable us to continually focus on key issues and drive business Excellence in all areas."
Marc RobinsonOperations Director, PCI Pharma Services
The implementation of Data Point revolutionised PCI Pharma Bridgend Site's approach to SQDCP management. By replacing outdated paper systems and spreadsheets, the digital solution facilitated efficient daily stand-up meetings, enhanced data tracking, and empowered continuous improvement efforts. With real-time insights, improved alignment, and streamlined processes, PCI Bridgend achieved their strategic goals while ensuring safety, quality, delivery, cost efficiency, and people development. Data Point Balanced Scorecard continues to serve PCI Bridgend, providing insightful information and driving their continuous improvement journey.
